Last updated 1 May 2026
This policy explains what information MTN collects when you buy tickets, and how we use it. This is a product prototype; the text below is illustrative.
The phone number you pay with, and optionally your name and email. Payment is processed by the mobile-money or card provider — we receive a confirmation and reference, not your wallet PIN or full card number.
To process your payment, deliver your ticket by SMS, WhatsApp and email, let you recover or look up tickets, and notify you about events you’ve asked to follow.
If you ask to be notified about an event, sales opening, or a city launch, we use your number and channel only for that purpose. You can opt out at any time.
We share only what an organiser needs to admit you to their event, and what a payment provider needs to process your payment. We do not sell your personal information.
We keep ticket and payment records for as long as needed to support entry, refunds, and our legal obligations, then remove them.
You can request a copy of your data, ask us to correct it, or ask us to delete information we’re not required to keep, through the Help centre.
Tickets and references are tied to the number used to pay. We advise against sharing your QR code or reference publicly.
Privacy questions can be raised through the Help centre or privacy@moments.ug.